A letter was received from a complainant requesting that a decision from the Council regarding a previous complaint be reconsidered.

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A letter was received from a complainant requesting that a decision from the Council regarding a previous complaint be reconsidered. The complainant felt that some comments in the Council’s letter dismissing the matter were irrelevant and some were inexact.

The complainant was advised that the review process involves a number of steps that are set out in detail in the Review Procedures of the Council, and that, in many cases, complaints are dismissed at the early screening stage. The Council found that the complainant’s recent correspondence did not provide any new information that would warrant a reconsideration of the original complaint. The letter previously sent to the complainant by the Council comprehensively addressed the issues the complainant had raised. The matter was closed.

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